App / Mobile
Your uj888 account wallet is where every deposit, withdrawal and transaction record lives. Nagad, Upay, bKash and Rocket are the local payment routes we support for eligible Bangladesh accounts — open the banking area from your account menu to see the options available to you.
Adding funds starts from the banking section of your account — not from the lobby. Once you are logged in, go to the deposit area and you will see the local wallet options available to you. Pick the route you use day-to-day: Nagad and Upay are the verified payment rails on our platform. Enter the amount, follow the confirmation steps your chosen wallet shows, and your balance updates once the transaction clears on both ends.
From your account menu, select the banking or deposit option. The screen lists the payment routes available for your account region.
Select Nagad, Upay, bKash or Rocket as shown. Only routes that are active for your account will appear on screen.
Type the amount within the limits shown on the deposit form. Follow the verification step your wallet app or mobile banking page requires.
Once the transfer clears, your uj888 balance updates. Keep the wallet transaction ID — you will need it if you contact support.
Withdrawals move your uj888 balance back to the local wallet or bank account registered on your profile. Go to the withdrawal section in your account, pick the method you deposited with where possible — this keeps your payment trail consistent and avoids extra verification steps. Enter the amount within the range shown on the withdrawal form; the platform does not display limits that do not apply to your account. Before submitting, confirm the wallet number or account number displayed matches your registered details exactly.
From the account menu, choose the withdrawal option. Your current withdrawable balance appears at the top of the form.
Choose from Nagad, Upay, bKash or Rocket — whichever is active on your account. Use the same route you deposited with where the platform allows it.
Type the withdrawal amount and double-check the wallet number shown. Any detail mismatch will pause the request pending an account check.
Confirm the request and watch the status label in your transaction history. The record updates as the payout moves through each stage.
Your account may prompt a verification step at certain points — when you withdraw for the first time, when you change a registered payment detail, or when an unusual transaction pattern is flagged. The fields and documents requested are shown directly inside your account area; follow only what the screen asks for at that point.
The verification prompt inside your account shows exactly which details are needed. Do not submit documents beyond what the form requests at that stage.
The registered name on your Nagad, Upay or bKash wallet should match your uj888 account name. A mismatch is the most common reason a check is triggered.
Genuine account checks appear inside the logged-in area at uj888. Ignore any external message claiming to request your documents.
If your account check has been pending longer than expected, reach the support team through the published contact route inside your account for a status update.
We support a set of Bangladesh-native payment routes on uj888. The methods active on your account depend on your account region and current configuration. Nagad and Upay are the verified rails on this platform. bKash and Rocket appear as additional routes where enabled. Bank transfer is available for accounts where direct banking is configured.
Verified deposit and withdrawal route. Use your registered Nagad number. Confirm the wallet name matches your account name before submitting.
Verified payment rail for deposits and payouts. Upay transactions generate a reference number — save it for your records.
Available where enabled on your account. bKash deposits follow the same confirmation steps as other wallet routes shown on the deposit screen.
Dutch-Bangla Bank mobile wallet route. Available to accounts where Rocket is active. Check the withdrawal form to confirm it appears as an option.
Direct bank account route for eligible accounts. Bank transfer requires matching account holder names. Processing follows the bank's own schedule.
Every deposit and withdrawal creates two records: one in your local wallet app and one in your uj888 transaction history. Keeping both in sync is the fastest way to resolve a disputed amount or a missing balance update. The reference number generated by Nagad or Upay at the moment of transfer is the single most useful piece of evidence — it links the wallet event to the corresponding entry in your account history.
Nagad and Upay generate a unique transaction reference at the point of payment. Record this number immediately — it is the identifier our support team uses to locate your transaction on both sides.
Your uj888 transaction list shows status labels such as pending, processing or completed. These update as the payment moves through each stage; a pending label does not mean the transfer failed.
Open the transaction history tab inside your signed-in account to see every deposit and withdrawal entry. Each row shows the date, amount, method and current status — compare this directly against your wallet app record.
Hold onto the wallet screenshot, the transaction reference and the amount confirmation until the status in your uj888 account reads completed. This evidence is what support needs to investigate a delay or discrepancy quickly.
Account and transaction security on uj888 starts with the steps you take on your own device. Verify the domain in your browser before logging in, confirm that your registered wallet details inside your account match your actual wallet, and use the published support path if anything looks wrong.
Before entering your credentials, confirm the address bar shows uj888. Bookmark the address rather than following links in messages you did not request. This single habit blocks the most common account takeover attempts.
Your Nagad, Upay or bKash registered name must match the name on your uj888 account. A mismatch is flagged during a withdrawal check — correct it in your account profile before your next payout request.
We verify that the wallet number you register belongs to you. Do not register a wallet number that belongs to another person — this causes withdrawal holds and may require an account review before funds are released.
For any banking query — a delayed deposit, a held withdrawal or an account check question — use the support contact route shown inside your logged-in account area. That is the channel that can access your transaction records directly.
These are the questions we hear most often from account holders about deposits, withdrawals and account checks on uj888. If your question is not here, open the support route inside your signed-in account for a direct answer.
Nagad and Upay are the verified deposit rails. bKash, Rocket and Bank Transfer are available where enabled on your account. Open the deposit screen after logging in to see exactly which methods are active for your account at this time.
First, note the reference number your Nagad app showed after the transfer. Then open your uj888 transaction history and look for a matching entry. If the status reads pending, wait for the update. If nothing appears, contact support with the Nagad reference number ready.
The minimum withdrawal amount is shown on the withdrawal form inside your account. It can vary by payment method. We do not publish a fixed figure here because it reflects your current account configuration — check the form to see the limit that applies to you.
A hold usually means an account check is pending — often because the wallet name and account name do not match, or a verification step is incomplete. Open your account area to see if there is an action required. If no prompt appears, contact support with your transaction reference.
An account check may be triggered at your first withdrawal or when you update a registered payment detail. The fields required appear inside your account area. Follow only what the screen asks and make sure your wallet name matches your registered account name.
No. Your withdrawal must go to a wallet registered in your own name and linked to your uj888 account. Using another person's wallet number will hold the payout and may require an account review before it is released.