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These Terms & Conditions set out the rules that apply when you open and use an uj888 account — covering everything from how your wallet transactions are recorded to what happens if a dispute arises. Access and eligibility depend on your local law and the eligible regions we currently support.
By creating an account with us, you confirm that you have read and agree to these Terms & Conditions in full. We update these terms when our services change, and the version published on this page is the one that applies to your account from the date shown. If you continue using your account after an update, that counts as acceptance of the revised terms. These terms cover the rules for logging in, placing activity on the platform, and using your account wallet. Where you fund or withdraw through Nagad or Upay, the transaction record in your wallet history is the primary reference document if a query is raised. We do not override what those records show. Any activity conducted through a third-party payment service is also subject to that service's own terms alongside ours. Eligibility to use uj888 depends on the laws of the region you are in. We do not make legal representations on your behalf. If local law restricts access to platforms of this type, it is your responsibility to check before using the service. We aim to present these conditions clearly so you can make an informed decision before you proceed.
These Terms & Conditions apply to the four main areas of your relationship with us. Understanding their boundaries helps you know where to look when a question comes up about your account, a transaction, or the content you access through the platform.
These terms govern how your account is opened, verified and closed. Login credentials, session behaviour and account-level restrictions all fall inside this scope. We do not cover access issues caused by your device, browser or mobile network provider.
Rules around deposits and withdrawals via Nagad, Upay and other configured payment routes are covered here. The record in your payment wallet is the reference point. Processing timelines set by the payment service itself fall outside our direct control.
Game availability, lobby organisation and any notices we publish are covered by these terms. Content from third-party studios such as Pragmatic Play, CQ9 and JDB is subject to those providers' own content terms alongside ours; we cannot override studio-level restrictions.
Services operated independently — including payment gateways, identity verification providers and mobile wallet platforms — sit outside our direct terms. We link to or integrate with them, but their own policies govern how they handle your data and transaction requests.
These Terms & Conditions are not just obligations — they also set out what you can do when something needs attention. You have the right to review any transaction recorded against your account by checking the wallet history section after logging in. If a detail there looks wrong, you can raise a correction request through the support route shown in the Help section of your account. We treat correction requests as a priority because a clean account record matters to both sides. You can also ask us to explain any clause in these terms that is unclear. Send your question through the published contact route and we will respond with a plain-language explanation. Requesting a copy of the terms as they applied on a specific date is also possible — let support know the date and we will retrieve the archived version. Account closure is available at any time; the process and any conditions attached to pending transactions are described in the account settings area.
Log in, open the wallet history tab, and check each transaction line. The reference number shown there is the one to quote if you contact support about a specific Nagad or Upay transaction.
If your registered name, contact number or payment details need updating, open the account settings section. Some changes require identity verification — follow the steps shown on that screen.
Any clause you find unclear can be queried through our published support route. Give us the clause reference or describe the section, and we will reply with a plain explanation rather than a copy-paste of the legal text.
You can request closure at any time. Pending transactions linked to Nagad or Upay must settle first. The closure steps are in account settings; contact support if you need help completing them.
If you have a question about any part of these Terms & Conditions, there are published routes to reach us. Use the channel that suits your situation — account-level transaction queries and general policy questions each have a clear path.
Open the chat widget from any page while logged in. Quote your account ID and the clause or transaction reference you are asking about. This is the quickest route for account-level terms queries.
Send your terms question to the support email address published in the Help section of your account. Include your registered contact number and a clear description of the issue so we can respond to the right point.
The Help Centre in your account area contains published answers to common terms questions, including how transaction records work with Nagad and Upay. Check there first — many queries are answered without needing to contact us directly.
We keep these Terms & Conditions up to date and publish the current version here at all times. Every change is dated so you can see exactly when a revision took effect. Our approach to your account data and security is described below.
We retain transaction records and account activity logs for the period required to handle disputes and comply with the obligations applicable to our service. You can request a summary of your retained data through the support route in your account at any time.
We use session cookies to keep your account login active across page loads. Preference cookies remember settings such as your lobby view. You can manage cookie behaviour in your browser settings; disabling certain cookies may affect how the account area loads.
Your account is protected by login credentials you set. If you suspect unauthorised access, change your password immediately using the account settings screen and contact support through the published live chat or email route. Do not share your login details with anyone.
When we update these terms, a notice is placed in the account notification area. We do not rely solely on email to communicate changes. Checking the published date on this page tells you whether the version you last read is still current.
These are the questions we hear most often about how these Terms & Conditions work in practice. Each answer points to the part of your account where you can verify the detail yourself.
They apply from the moment you complete account registration and continue for as long as your account exists, including any period after you stop actively using it. Eligibility depends on your local law and the eligible regions we support — check that before you proceed.
Look at the published date at the top of this page. If the date is newer than the last time you read them, review the updated version. We also place a notice in your account notification area when a material change is made, so log in and check there too.
Open your wallet history while logged in and find the transaction reference number. Then contact us through live chat or the support email address shown in the Help section, quoting that reference. The wallet record is the primary document we use to investigate any discrepancy.
Yes. Contact support through the published email or live chat route and tell us the date you need. We keep archived versions of these terms and can provide the text that was in effect on a specific date for your records or for dispute purposes.
No, but they sit alongside ours. Game content from studios like Pragmatic Play, CQ9 and JDB is subject to those studios' own content rules in addition to our terms. Where there is a conflict, contact us through support and we will clarify which applies to your situation.
Account closure is available at any time through the account settings area. Any pending transactions linked to Nagad or Upay need to settle before closure completes. If you run into difficulty with the process, contact support via live chat and we will walk through the steps with you.